Privacy Policy
Nelhams & Sons Building Services
Last updated: 08.09.2025
Introduction
Nelhams & Sons (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or contact us for building and construction services.
Information We Collect
When you contact us through our website or enquiry forms, we collect the following information:
- Email address – to respond to your enquiry and provide quotations
- Phone number – to discuss your project requirements and arrange site visits
- Postcode – to determine if we can provide services in your area
- Project details – to understand your requirements and provide accurate quotations
How We Use Your Information
We use your personal information solely for the following purposes:
- To respond to your enquiries about our building and construction services
- To assess whether we can provide services in your location
- To understand your project requirements
- To provide accurate quotations for our services
- To arrange site visits or consultations when appropriate
- To maintain records of our correspondence with you
Legal Basis for Processing
Under UK GDPR, we process your personal data based on:
- Legitimate interests – to respond to your enquiries and provide quotations for our services
- Consent – when you voluntarily provide your information through our contact forms
Data Retention
We retain your personal information for as long as necessary to:
- Respond to your enquiry and provide quotations
- Maintain records for potential future projects
- Comply with legal obligations
We typically retain enquiry information for up to 2 years, unless you request earlier deletion or we complete a project with you (in which case records may be kept longer for warranty and legal purposes).
Data Protection Rights
Under UK GDPR, you have the following rights:
- Right of access – request copies of your personal data
- Right to rectification – request correction of inaccurate information
- Right to erasure – request deletion of your personal data
- Right to restrict processing – request limitation of how we use your data
- Right to data portability – request transfer of your data
- Right to object – object to our processing of your personal data
To exercise any of these rights, please contact us using the details below.
Data Sharing
We do not sell, trade, or share your personal information with third parties except:
- When required by law or legal process
- To protect our rights or safety
- With your explicit consent
We may share information with trusted service providers (such as email hosting services) who assist in operating our business, provided they agree to keep your information confidential.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
Cookies
Our website may use cookies to improve your browsing experience. You can set your browser to refuse cookies, though this may limit some website functionality.
Contact Information
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
Nelhams & Sons Building Services
20 Templedene Ave
Staines-upon-Thames
TW18 1LP
Email: contact@nelhamssons.com
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
